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Directory Services
When customers really need help, they want to speak to a person;
automated operator services can't provide the level of service they
are seeking. Concierge services provide personalized, local information
such as driving directions, restaurant reservations, and theater
information. Subscribers remember the personal service, and their
positive experiences encourage them to use it often.
Operator services were once viewed as a cost of doing business,
but now they can generate high-margin revenue in the form of concierge
services. Concierge services provide personal service to busy executives
and people with active lifestyles. By using concierge services instead
of automated operator services, a negative experience can be turned
into a positive one, encouraging customer loyalty and generating
new sources of revenue.
Operator services, including concierge services, must be able to
expand gracefully to adopt new, high-value services and to support
increased usage. Using Cantata’s platforms assures the flexibility
and expandability that carriers require.
The Cantata Value Proposition
Cantata offers a range of carrier-grade, open services platforms
designed to enable a host of innovative services. The versatility
of our platforms support applications and services on any network,
and allow network providers to transition seamlessly from TDM to
hybrid to all-IP networks.
Rapid Time to Market
All of our products support a rapid time to market, whether it is
because the network protocols are integrated into a single system
or because the product relies on standard based protocols. Cantata
products are open services platforms and offer features that encourage
rapid application deployment.
Flexible and Scalable
Whether you are trialing a new directory service on a single low-cost
server or want to deploy a high-capacity solution using a multi-service
platform or scalable blade server technology, Cantata has the platform
for your needs. Network operators buy only what they need today,
scaling up capacity seamlessly as demand grows. And, they have a
choice of development environments using a robust API or a SIP-based
approach. Service providers gain the flexibility to deploy the best
solution for their specific network needs.
Cost Effective
All of our products have been designed with keeping an eye toward
being cost-effective. Whether it’s a distributed network model
using Cantata’s SnowShore IP Media Server and the IMG 1010
in IMS environments or a multi-service model using Cantata’s
Excel Converged Services Platform (CSP) 2090 and Excel Multi-Services
Platform (MSP) 1010 where signaling and media are supported on a
single platform, the cost and complexity of implementing and operating
new services are reduced. Because we offer choices in working within
different networking architectures, service providers can roll out
new services quickly and cost-effectively.
Cantata Product Offerings
- The Excel Converged Services
Platform (CSP) 2090 is a carrier-grade integrated signaling
and media platform that provides application developers with both
IP and PSTN call control, media processing, and signaling, enabling
them to implement feature-rich, network-based converged directory
services. The CSP 2090 allows developers to build revenue-generating
directory services on a single platform bridging existing and
new network infrastructure, efficiently leveraging service provider
assets.
- The Excel Multi-Services
Platform (MSP) 1010 is a highly flexible media resource platform
supporting TDM interfaces as well as fixed and mobile signaling
protocols. It is the newest addition to the CSP family of products,
offering a small-footprint, modern, modular design. It provides
high-performance SS7 monitoring, media processing and advanced
DSP functionality for directory applications. Carriers can use
the MSP 1010 as an intelligent peripheral, comprehensive media
server solution or IVR unit and directory center.
- The SnowShore IP
Media Server is the industry’s premier software-based,
carrier-grade IP media server. Supporting SIP, VoiceXML and MSCML,
the SnowShore IP Media Server is designed to provide high-performance
media processing resources for directory applications in next-generation
wireline, wireless and broadband networks, and it offers support
for the IMS network architecture.
- The Integrated Media
Gateway (IMG) 1010 is an integrated media and signaling gateway
that provides any-to-any voice network connectivity enabling the
delivery of SIP services into legacy SS7/PRI networks, as well
as IP-to-IP transcoding for IP network peering applications. If
your directory application requires an SS7 or ISDN interface within
an IP network, the IMG 1010 provides the media gateway function
for the SnowShore IP Media Server that allows your directory application
to work within this network configuration.
A Foundation for Innovation
Cantata has developed a global ecosystem of partners whose knowledge
and experience is unrivalled. We’re able to help accelerate
your speed-to-market, reduce your risks and ensure that you deploy
your solutions with the utmost confidence. Cantata and our partners
can provide you with proven, commercially deployed directory services
solutions that best fit your business plan for growth and success.
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