Press Release

Predict Ability Plus Selects Brooktrout’s Speech Product for Inbound / Outbound Call Center Management Solution

Provides Customers with Call Progress Analysis to Improve Business Performance

BOSTON, NARCA, Booth 39, April 14, 2005 — Brooktrout Technology, Inc., a leading supplier of media processing and call control products, today announced that Predict Ability Plus, a developer and provider of innovative call center productivity software, now supports Brooktrout’s TR1000™ speech boards on its Performer TrueCTI Predictive Dialing System. Predict Ability Plus’ Performer TrueCTI Predictive Dialing System is a flexible, adaptable and highly scalable software solution that delivers a fully integrated dialer, IVR, call monitoring and management platform for small and large call centers. The Brooktrout and Predict Ability Plus offering reduces system complexity and can save thousands of dollars by eliminating the duplication of technology found in a traditional predictive dialer configuration.

The Performer TrueCTI Predictive Dialing System is used in areas such as collections, telemarketing and fund raising to maximize the time an agent is on the phone by minimizing the overhead associated with the calling process. The system will “predict” when and how many additional numbers are to be dialed in order to transparently, efficiently and as fast as possible deliver a new contact to agents when the next call is requested.

Brooktrout’s TR1000 speech platform connects the Performer TrueCTI Predictive Dialing System to the telephone PBX/ACD and handles all media processing and call control for use by the application. The TR1000 provides a full range of digital call controls and provides call progress analysis for the predictive dialing system.

“We partnered with Brooktrout for our Performer Suite to help us drive the market for predictive dialing,” said Gary Steeves, CEO of Predict Ability Plus. “The TR1000 design made it easy for us to develop an integrated solution that supports a wide range of PBX vendors like Inter-Tel, Nortel, Siemens, AVAYA and a host of others.”

The TR1000 is a standards-based, board-level speech processing platform specifically designed to support a broad array of speech recognition and IVR applications. Ranging from 2 to 60 channels per board, the performance and flexibility of this feature-rich media processing platform allows systems to scale in both density and functionality to meet the current and evolving needs of advanced enterprise applications.

About Predict Ability Plus
Predict Ability Plus, located in Lunenburg, Massachusetts was founded in 1995 and has provided technology-based Call Center Solutions for numerous small and large enterprises. PAPLUS combines proven, leading-edge technology with real world applications to solve unique business requirements and equipment interface issues. The management and staff at PAPLUS has a thorough understanding of technology (telephony, telephone systems and computers), both hardware and software, business applications and the ability to blend them together to address a customer’s unique requirements and environment. PAPLUS ‘ solutions fully integrate into virtually any geographically dispersed and technologically diverse environment. For more information, visit http://www.paplus.com.

About Brooktrout Technology
Brooktrout Technology is a leading supplier of media processing, network interface, call control and signal processing products that enable the development of applications, systems and services for both the New Network (packet-based) and the traditional telephone (TDM) network. The Company’s strategy is to partner with its customers and collaborate closely with them to help expand their existing business and expand into new markets. For more information, visit http://www.brooktrout.com. Brooktrout Technology is a subsidiary of Brooktrout, Inc. (NASDAQ: BRKT).

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Brooktrout, Brooktrout Technology, TR1000, and New Network are trademarks or registered trademarks of Brooktrout, Inc. All other trademarks are the property of their respective owners.

Contacts:

Michelle Liro
Brooktrout PR
781-433-9525
mliro@cantata.com

Lida Joly
Brooktrout, Inc.
+32 2 658 5190
ljoly@cantata.com