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Home > Press Releases > 2006 Press ReleaseOhio State University Medical Center Deploys Automated Patient Transportation Call System With Cantata Technology’s Brooktrout TR1000 for Microsoft Speech ServerHospital Adds Substantial Efficiencies to Employee Call-in System That Receives 1,000+ Calls Per Day NEEDHAM, Mass. – June 19, 2006 -- Cantata Technology™, the world’s leading independent provider of enabling communications technology, announced today that The Ohio State University Medical Center (OSUMC) has successfully deployed the Brooktrout® TR1000™ for Microsoft® Speech Server to automate its call-in patient transportation system. Cantata Technology was established in 2006 through the combination of Excel Switching Corporation and Brooktrout Technology®. “In just one month of going live, we’ve already seen great improvements in our processes for transporting patients around our five hospitals,” said Chad Neal, director of technology engineering and deployment at OSUMC. “The new call-in system significantly streamlines employee communications for accepting and completing transport requests. We’re able to get to patients faster and bring them where they need to be, and significantly reduce the delays employees and patients had been experiencing,” Neal added. OSU Medical’s transportation department receives more than
500 requests per day to transfer patients – whether it’s
to X-Ray, to a different patient room or to be discharged from the
hospital. Once a transportation employee is paged, each request
requires two calls – one to accept the page and one to confirm
the assignment has been completed – resulting in more than
1,000 calls per day that need to be managed and catalogued. “Our biggest bottleneck was managing these calls,” added Neal. “It’s nearly a call per minute. What we’ve seen so far has been promising, and we feel speech applications like this provide a very compelling means to simplify routine processes, and could potentially save us dozens of hours each day on call scheduling. We’ll be exploring additional ways to expand Microsoft Speech Server into other areas.” The OSUMC Technology Engineering department built the IVR system
with Cantata’s T1 version of the Brooktrout TR1000 for Microsoft
Speech Server, which provides best-of-breed media processing capabilities.
The TR1000 for Microsoft Speech Server provides the telephony interface
for the application and simplifies the installation and configuration
of the underlying telephony protocols. Cantata was the first vendor
to offer a telephony platform built specifically for Microsoft Speech
Server. “As the OSU Medical Center demonstrates, Microsoft Speech Server can make an immediate impact in the enterprise,” said Scott Wieder, director of market development at Cantata Technology. “The goal of the TR1000 is to make applications like this one created by OSU Medical Center easy to develop and deploy. We look forward to a continued partnership with the Medical Center as they discover ways in which Speech Server can enhance their business processes.” About Cantata Technology, Inc. ### Cantata, Cantata Technology, Brooktrout, Brooktrout Technology, TR1000, and the stylized logo with and without the term Cantata Technology are trademarks of EAS Group, Inc., the parent company of Cantata Technology, Inc or its subsidiaries. All other trademarks mentioned in the above text are the property of their respective holders.
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