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Press Release
Cantata Technology Enhances “Express Exchange” Service
Program Now Includes Next-Day Board Replacement for the Brooktrout
TR1000 for Microsoft Speech Server Product
NEEDHAM, Mass. – June 26, 2006 -- Cantata
Technology™, the world’s leading independent provider
of enabling communications technology, today announced enhancements
to its Express Exchange Service, a program designed to increase
system availability by enabling end-customers to obtain a rapid
replacement on their Cantata products within 24 hours. The program,
which previously included the Brooktrout® TR1034™ intelligent
fax platform, has now been expanded to include Cantata’s Brooktrout
TR1000™ for Microsoft Speech Server. In addition, the program
now offers one-, two- and three-year contracts.
Cantata Technology was established in 2006 through the combination
of Excel Switching Corporation and Brooktrout Technology.
For many businesses, fax and speech servers are critical parts
of their IT infrastructure that must be kept up and running to keep
their business moving forward. Cantata’s Express Exchange
Service provides businesses with peace of mind by offering guaranteed
next-day replacement to many locations around the world. In addition
to the 24-hour replacement, businesses also benefit from Cantata’s
standard five-year hardware warranty, unlimited access to support
information and tools via the Cantata website, and unlimited technical
and email support.
“Cantata Technology has a strong history of excellent customer
support and we are always looking for additional ways to meet the
needs of our customers,” said Steve Ganem, vice president
of customer service and support of Cantata Technology. “For
our resellers, the Express Exchange Service provides a value-added
service they can offer to their end-customers. For our corporate
end-users, the program gives them the added security of knowing
that if their fax or speech server goes down, they will have a prompt
replacement to keep their business running.”
“Businesses recognize that the data contained in fax documents
and the business processes that rely on faxes are critical to continued
operations,” said Eric Bean, senior director, Product Management
of Captaris (www.captaris.com). “Cantata’s Express Exchange
Service is a key part of our strategy to providing responsive service
to companies that rely on fax server and electronic document delivery
solutions.”
“In today’s fast-paced business environment, companies
need every edge they can get to increase productivity and reduce
downtime, particularly when it comes to their voice and speech systems,”
said Robert Moore, director of sales and marketing of ComputerTalk
(www.computer-talk.com.). “The Cantata Express Exchange Service
goes above and beyond current offerings from other vendors to provide
the rapid turnaround and critical support that businesses need in
today’s 24 x 7 world.”
Terms and Conditions
Cantata’s Express Exchange Service is available for currently
installed TR1034 and TR1000 boards as well as new board purchases.
It can be purchased directly from authorized Cantata Technology
resellers or distributors in one-, two- or three-year increments.
The program is subject to certain terms and restrictions. For more
information, contact Cantata at +1 781-449-4100 or visit http://www.cantata.com/services/expressexchange/
About Cantata Technology
Cantata Technology, established in 2006 through the combination
of Brooktrout Technology and Excel Switching Corporation, provides
enabling communications hardware and software that empowers the
creation and delivery of anytime, anywhere IP-based communications
applications. Leveraging more than 20 years of experience, Cantata
offers the broadest range of products, along with a worldwide network
of partners that allows service provider and enterprise customers
to develop new products, introduce new services and cost-effectively
transition networks to IP. Headquartered in Needham, Mass., Cantata
maintains multiple locations worldwide in North America, Asia and
Europe. For more information visit http://www.cantata.com/
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Cantata, Cantata Technology, Brooktrout, Brooktrout
Technology, TR1034, TR1000 and the stylized logo with and without
the term Cantata Technology are trademarks of EAS Group, Inc., the
parent company of Cantata Technology, Inc., or its subsidiaries.
All other trademarks mentioned in the above text are the property
of their respective owners.
Press Contacts: |
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North America |
International |
Cantata Technology
Geoff Spillane
Director, Corporate Communications
508-862-3091
gspillane@cantata.com
Michelle Liro
Sr. Manager, Corporate Communications
781-433-9525
mliro@cantata.com |
Lida Joly
+32 2 658-5190
lida@cantata.com |
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