News Home
In the News
Case Studies
White Papers
Press Room

2006
2005


Cantata Partner Program
Events
Company Awards

Home > Press Releases > 2006

Press Release

Cantata Technology Enhances “Express Exchange” Service

Program Now Includes Next-Day Board Replacement for the Brooktrout TR1000 for Microsoft Speech Server Product

NEEDHAM, Mass. – June 26, 2006 -- Cantata Technology™, the world’s leading independent provider of enabling communications technology, today announced enhancements to its Express Exchange Service, a program designed to increase system availability by enabling end-customers to obtain a rapid replacement on their Cantata products within 24 hours. The program, which previously included the Brooktrout® TR1034™ intelligent fax platform, has now been expanded to include Cantata’s Brooktrout TR1000™ for Microsoft Speech Server. In addition, the program now offers one-, two- and three-year contracts.

Cantata Technology was established in 2006 through the combination of Excel Switching Corporation and Brooktrout Technology.

For many businesses, fax and speech servers are critical parts of their IT infrastructure that must be kept up and running to keep their business moving forward. Cantata’s Express Exchange Service provides businesses with peace of mind by offering guaranteed next-day replacement to many locations around the world. In addition to the 24-hour replacement, businesses also benefit from Cantata’s standard five-year hardware warranty, unlimited access to support information and tools via the Cantata website, and unlimited technical and email support.

“Cantata Technology has a strong history of excellent customer support and we are always looking for additional ways to meet the needs of our customers,” said Steve Ganem, vice president of customer service and support of Cantata Technology. “For our resellers, the Express Exchange Service provides a value-added service they can offer to their end-customers. For our corporate end-users, the program gives them the added security of knowing that if their fax or speech server goes down, they will have a prompt replacement to keep their business running.”

“Businesses recognize that the data contained in fax documents and the business processes that rely on faxes are critical to continued operations,” said Eric Bean, senior director, Product Management of Captaris (www.captaris.com). “Cantata’s Express Exchange Service is a key part of our strategy to providing responsive service to companies that rely on fax server and electronic document delivery solutions.”

“In today’s fast-paced business environment, companies need every edge they can get to increase productivity and reduce downtime, particularly when it comes to their voice and speech systems,” said Robert Moore, director of sales and marketing of ComputerTalk (www.computer-talk.com.). “The Cantata Express Exchange Service goes above and beyond current offerings from other vendors to provide the rapid turnaround and critical support that businesses need in today’s 24 x 7 world.”

Terms and Conditions
Cantata’s Express Exchange Service is available for currently installed TR1034 and TR1000 boards as well as new board purchases. It can be purchased directly from authorized Cantata Technology resellers or distributors in one-, two- or three-year increments. The program is subject to certain terms and restrictions. For more information, contact Cantata at +1 781-449-4100 or visit http://www.cantata.com/services/expressexchange/

About Cantata Technology
Cantata Technology, established in 2006 through the combination of Brooktrout Technology and Excel Switching Corporation, provides enabling communications hardware and software that empowers the creation and delivery of anytime, anywhere IP-based communications applications. Leveraging more than 20 years of experience, Cantata offers the broadest range of products, along with a worldwide network of partners that allows service provider and enterprise customers to develop new products, introduce new services and cost-effectively transition networks to IP. Headquartered in Needham, Mass., Cantata maintains multiple locations worldwide in North America, Asia and Europe. For more information visit http://www.cantata.com/

###

Cantata, Cantata Technology, Brooktrout, Brooktrout Technology, TR1034, TR1000 and the stylized logo with and without the term Cantata Technology are trademarks of EAS Group, Inc., the parent company of Cantata Technology, Inc., or its subsidiaries. All other trademarks mentioned in the above text are the property of their respective owners.

Press Contacts:

 

North America

International

Cantata Technology
Geoff Spillane
Director, Corporate Communications
508-862-3091
gspillane@cantata.com

Michelle Liro
Sr. Manager, Corporate Communications
781-433-9525
mliro@cantata.com

Lida Joly
+32 2 658-5190
lida@cantata.com

 

Company | Applications | Products | Services | Support | Partners | News | Home | Working with Us | Contacts 
Cantata Technology Inc., 15 Crawford Street, Needham, MA 02494, U.S.A. Phone: +1 781 449-4100 Fax: +1 781 449-9009
© 2007 Cantata Technology Inc., All rights reserved. -
Terms of Use - Privacy Policy - Contact: webmaster@cantata.com