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Home > Press Releases > 2007 Press ReleaseCantata and MESSAGEmanager Solutions Deliver Fax over IP Solution to KincareNEEDHAM, Mass. March 21, 2007—Cantata Technology™ and MESSAGEmanager Solutions today announced that Kincare (www.kincare.com.au), a leading Australian provider of in-home nursing and support services, has successfully deployed a fax over IP solution, running on Cantata’s Brooktrout® SR140™ and MESSAGEmanager IP FAX software, to streamline their workflow processes and increase administrative efficiency. According to Kincare Managing Director, Jason Howie, “On average, we have been growing 40% per year so we needed a fax solution that could grow with our business. It was becoming clear that the existing system was not coping well with growth and was increasingly error prone and difficult to service.” Kincare investigated several fax sever solutions to meet the demands of its growing business. The main challenge was to find a software-only solution that integrated with Lotus Notes, the organization’s messaging and groupware software. This approach would eliminate the need for servers with slots to accommodate fax card hardware and the need to upgrade hardware as the business grew. “Our preference was always for a software-based solution because that’s the direction our organization is moving towards,” said Howie. “We were very focused on finding a system that would scale up to almost any size we needed with virtually no additional IT resources – consulting or equipment – required, except for additional software licenses.” MESSAGEmanager Solutions installed one of the first fax over IP (T.38) solutions on Lotus Domino for Kincare. The solution is a four-port T.38 IP Fax solution integrated directly into Domino with the capability of sending and receiving approximately 320 pages of fax per hour. MESSAGEmanager Solutions incorporated Cantata’s Brooktrout SR140 software-only IP fax technology into MESSAGEmanager IP Fax to enable messages to be routed over an IP network to the PSTN via the nearest T.38 Gateway. MESSAGEmanager IP Fax is a software-only solution that sends and receives faxes in real time via IP routers and gateways such as the Cisco 2651 at Kincare. “We now have an IP fax solution that is more extensible than anything else we researched on the market,” said Howie. With MESSAGEmanager integrated with Lotus Notes, Kincare employees can send and receive faxes from within their email application reliably and in real time. The software-only approach also means images and faxes can be backed up for record keeping, and from a deployment perspective there are no hardware issues. “Overall, we did not want the cheapest short-term solution,
and we know MESSAGEmanager running on the Brooktrout SR140 platform
is the most resource effective way of managing our fax communications
in the longer term and as we grow,” concluded Howie. “We
have effectively replaced an outdated and error prone system with
the software-based MESSAGEmanager IP Fax that will be able to handle
quick growth.” For more information, download Cantata’s whitepaper “The Benefits of Migrating Fax Communications to Converged IP Networks” available at http://www.cantata.com/whitepapers/pdf/foip_benefits.pdf About MESSAGEmanager Solutions MESSAGEmanager Solutions customers are located in Australia, Asia
Pacific, Europe, USA and Africa across industries including financial
services, construction, health, government, professional services,
retail, transport and ICT. About Cantata Technology ### Cantata, Cantata Technology, Brooktrout, Brooktrout
Technology, SR140, and the stylized logo with and without the term
Cantata Technology are trademarks or registered trademarks of EAS
Group, Inc., the parent company of Cantata Technology, Inc., or
its subsidiaries, in the United States and certain other countries.
All other trademarks mentioned in the above text are the property
of their respective owners.
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