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Overview
Cantata Services
 In
everything we do, Cantata is committed to your success. We know
that each customer’s success is based on unique needs. That
is why our available services include a comprehensive suite of industry-leading
support plans, professional services, integration, and training
- services you can count on around the clock and around the world.
Whether you are a distributor, VAR, OEM, enterprise, or service
provider, Cantata has just the right blend of professional services
and support plan features. Cantata services can ease deployments
and ongoing servicing of your on-line systems. Our developer partners
features can assist you with your planning, development, and implementation.
The result is the support you need in real time to leverage your
technology investment.
Our service offerings include:
| Product Support
Plans |
Professional
Services |
| Comprehensive
Support Plan
Cantata offers direct and indirect support for Excel
CSP 2090, Excel MSP 1010, SnowShore IP Media Server,
IMG 1010.
Standard
Support Plan
Cantata offers three SR140 Software Maintenance Plan
options designed to fit our customer's support needs.
Express
Exchange Service
Express Exchange Service provides customers with peace
of mind by offering a next-day board replacement service
direct from Cantata for the Brooktrout TR1034.
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Accelerator Program
The Cantata Accelerator Program for the Excel CSP 2090
and Excel MSP 1010 reduces the time it takes you to
develop your application on the Cantata system.
IMG
1010 Installation Program
We will work with your technical representative to help
them understand the details of installing and operating
the IMG 1010.
CSP
Re-UP Program
Provides customers with older and used CSP 2090
systems the opportunity to have systems legitimized,
re-licensed, refurbished, and covered under Cantata’s
Support plan.
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| Training |
System Integration |
| Training
We offer technical training on our products, APIs and
technologies in Cantata offices around the world.
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OPS
System Integration
From concepts to customer delivery, we can help integrate
your application with third party equipment.
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Contact your Cantata Carrier
or Enterprise
sales representative for additional information.
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