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Home > Support Plans> Express Exchange > Overview Cantata Technology Express Exchange ServiceFor many businesses their network fax and speech servers are critical parts of their IT infrastructure that must be kept up and running. Cantata understands the urgency of time should a fax or speech card fail and that getting a system up and running in a minimal amount of time is important. For that reason, Cantata offers Express Exchange Service on our family of Brooktrout TR1034 fax boards. The Express Exchange Service provides customers with peace of mind by offering a next-day* board replacement service direct from Cantata. With the Express Exchange Service, customers can reduce system downtime by extending Cantata's Standard Warranty to include next day delivery of a replacement fax or speech board. The Express Exchange Service is available directly from an Authorized Cantata Technology Reseller. Customers that purchase the Express Exchange Service will receive next day fax or speech board replacement in addition to Cantata's standard support, which includes:
(separate warranty terms apply to software products and custom products).
* Cantata will deliver replacement product to carrier for overnight shipment. Cantata cannot guarantee actual delivery on behalf of the carrier. Next day delivery in the United States and European Union only. Delivery to customers outside of United States and European Union will vary depending upon shipping and import delays. For a list of Terms and Conditions, click here. If you are registered with Cantata’s Express Exchange Service and would like to report a technical problem, click here.
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