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Home > Services > Professional Services > Customized Services

Customized Professional Services

In addition to our structured Professional Services Programs, Cantata also provides customized Professional Services to meet the varying needs on our partners and customers. These customized services are available in a wide range. Some possibilities are listed and described below.

These services can also be customized and additional services are available. We’ll work together with you to develop a Statement of Work (SOW) that details the professional service efforts.

Following are some examples of how Cantata Professional Services may assist you with your projects:

Customized Development Assistance Services

Development Assistance Services can be used during the planning and development of your applications, or when adding functionality to your existing solutions.

  • Planning Services include an in-depth review of project objectives and needs. We can match specific needs with existing and future Cantata technologies that best address the business objectives of time, cost and reliability.
  • Capacity Planning provides expert advice on capacity planning, configuration management, and software migration. These services include recommendations to improve performance and availability of your network and identification of best practice for Cantata product configuration to meet application objectives (e.g. BHCA, etc).
  • Network Interface Design consultation includes detailed call type flow analysis and resource planning. This service includes an in depth review of call models for protocol selection to provide system optimization and reliability.
  • Application Interface Design consultation includes API message use and system configuration. Complete review of all API messages planned for use along with message structure and nomenclature.

When planning to move into the Voice over IP world, we can assist to make your transition quick and painless. We can review and make recommendations on your implementation plan, including migrating from your legacy system to IP telephony, enabling faster speed to migration through improved efficiencies.

Lab Testing and Benchmarking Services

Lab Testing and Application Benchmarking Services provides a review of customer test plans and can include complete testing of the integrated solution.

  • Benchmarking and Application Testing will assess for performance, traffic load, and system availability utilizing Cantata's lab systems, test equipment, and load generators.
  • Regression Testing includes testing Customer's new software builds against a defined test specification utilizing Cantata's lab systems, test equipment, and load generators. Tests can include performance, load, and feature testing as mutually defined.

Lab equipment can be made available to the developer saving the capital expense of purchasing extensive lab systems, test equipment and load generators. This lab time can be scheduled daily, weekly or more to fulfill the customer's ongoing lab testing needs.

On Site Installation and Turn up Services

During the initial implementation and ongoing installation and turn up phases of your solution, Professional Services are available to assist with the integration and test of your application in the network. During deployment and upgrading phases, our expertise in signaling, test equipment, and the Cantata platform is available. Growing to multinode systems, or additional system expansion? We bring you peace of mind when on site, assisting to ensure the upgrade is a complete success!

Breaking new ground with a new Carrier or in a new Country? On site Homologation and Certification Testing assistance is available. When integration of new types of circuits and signaling are required during the initial deployment (CCS, ISDN, SS7, VoIP, SIP, H.323), or even long afterward, we're there for you.

If you plan on implementing VoIP services, Professional Services provide assurances that your IP telephony network testing will pass successfully, eliminating any unnecessary delays.

Health Check Service

Take advantage of our Health check service to Optimize your call flows for maximum efficiency. This exciting offering can prove very useful when trying to get the most from your combined Cantata solution. Increase Busy Hour Call Attempts (BHCA) ensure your getting the maximum from your investment. Our engineers utilize tools and expertise to review your system performance and provide specific recommendations that streamline your call flows to improve your operation.

PPL Development and Implementation

PPL development implementation includes capturing and implementing the programmable elements of the CSP and your application. This effort typically includes customization of existing default Channel Associated Signaling (CAS) and other signaling protocols (E1, T1). PPL development can also apply to larger efforts that involve custom protocol development

Custom Training

Custom On Site Training is offered ensuring your staff is up to speed on Cantata’s products as they relate to your overall solution.

Professional Services Development Partners

Cantata has teamed with Professional Services Partners, experienced software engineers and engineering organizations that are delighted to develop applications on a contract basis. Cantata will refer you to one or more of our Professional Services Partners based on your needs and requirements for application software development. Our Consulting Partners have years of direct development experience on Cantata’s products. So if you need application development resources, we’ve got the help available.

 


 

 

 

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