Service Feature

Additional Information

Supported Products

Brooktrout SR140 fax software product

Terms Offered

One, two, or three year contracts available

Entity Supported

• Cantata phone support is provided to the application partner.
• Program requires that application partner provides intermediary phone support to the end user.
  

Remote Technical Support

• Normal hour of coverage are 9:00 am - 6:00 pm local time, Monday - Friday, provided from our Massachusetts, California, Belgium, and Japan offices
• Program requires that application partner is providing intermediary phone support to the end user.
  

Software Services

• Software Updates include Minor and Maintenance Releases as Software Updates. Excludes new features and functionality
• Software fixes are included for current Minor Release and one release back
• Included Right to Copy Fixes to all licensed systems covered under plan
• Program requires application partner to distribute these releases to all contracted end users.
  

Web Services

• Online customer support site access to submit your Assistance Requests (ARs) right from our Web site. Review your previous Assistance Requests for status as well.
• Searchable FAQs, Knowledge Base, and Technical Documentation for your supported products