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Plans > Brooktrout SR140 Shared Maintenance Program
Cantata's Brooktrout SR140 Shared Maintenance Program
| Service Feature |
Additional Information |
Supported Products |
Brooktrout SR140 fax software product |
Terms Offered |
One, two, or three year contracts available |
Entity Supported |
Cantata phone support directly to the end user for Cantata
portion of the solution |
Remote Technical Support |
Normal hours of coverage are 8:00 am - 6:00 pm EST,
Monday - Friday. Additional limited local support is available
in other European and Asian locations.
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Software Services |
- Software Updates include Minor and Maintenance Releases
as Software Updates. Excludes new features and functionality.
- Software fixes are included for current Minor Release
and one Release back
- Included Right to Copy Fixes to all licensed systems
covered under plan
- Program requires application partner to distribute these
releases to all contracted end users.
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Web Services |
- Online customer support site access to submit your
Assistance Requests (ARs) right from our Web site. Review
your previous Assistance Requests for status as well.
- Searchable FAQs, Knowledge Base, and Technical Documentation
for your supported products,
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NOTE: This document is not a contract. To see
a copy of the Cantata Support agreements, please ask your Sales
representative.
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