Service Feature

Additional Information

Supported Products

Brooktrout SR140 fax software product

Terms Offered

One, two, or three year contracts available

Entity Supported

Cantata phone support directly to the end user for Cantata portion of the solution

Remote Technical Support

Normal hours of coverage are 8:00 am - 6:00 pm EST, Monday - Friday. Additional limited local support is available in other European and Asian locations.

Software Services

• Software Updates include Minor and Maintenance Releases as Software Updates. Excludes new features and functionality.
• Software fixes are included for current Minor Release and one Release back
• Included Right to Copy Fixes to all licensed systems covered under plan
• Program requires application partner to distribute these releases to all contracted end users.
  

Web Services

• Online customer support site access to submit your Assistance Requests (ARs) right from our Web site. Review your previous Assistance Requests for status as well.
• Searchable FAQs, Knowledge Base, and Technical Documentation for your supported products,