RMA Technical Support

WORLDWIDE

| CONTACT | DEVELOPER RESOURCE CENTER | PARTNER RESOURCE CENTER | SITEMAP

Related Links
Knowledgebase Contacting Support RMA Procedure End-of-Life Notifications Product Notifications RoHS Migration Table Advanced Search

Support Selector

View Printer Friendly Version

Home > Technical Support > RMA

Technical Support

RMA Request for Defective Products

Complete this form for Brooktrout and SnowShore products only.

A Return Material Authorization number (RMA) is required in order to return any defective product. It is needed for tracking and billing purposes. Any product received which does not have an RMA number will not be accepted.

In order to obtain an RMA number, customers first need to troubleshoot with Cantata Technical Support. Often what appears to be a hardware problem can be a configuration or software problem. Technical Support will determine whether the problem is setup, software, or hardware related. Cantata Technical Support contact numbers are located here. If you did not purchase your product directly from Cantata, we encourage you to contact the Reseller or Distributor from which you obtained the product.

Once the product has been determined to be defective please use the attached form to obtain your RMA number and instructions on how to return the product. You can expect a response within 1 business day.

RMA requests other than for defective product (e.g. return for credit) are managed through Cantata Sales Department.

*The fields that are marked with are required:**
Cantata Customer Account Number:
Cantata Technical Support Ticket Number:
*Company Name:
*Address (No PO Boxes):
*City/Town:
State/Province:
*Postal/Zip Code:
*Country:
*Contact Name:
*Contact E-mail Address:
*Contact Telephone :
Contact Fax:

	*Board Serial Number	*Assembly & Rev. Number (part number and revision are located on labels attached to the board e.g. 80x-xxx-xx Rev. x)	*Brief Description of Problem
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

| Careers | Newsletter Signup