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Technical Support
Shared Fax
Documentation - A library of Product Manuals, Release Notes, Technical Specifications.
Downloads - Available Software
Knowledgebase - Repository of questions and answers organized in product categories.
These Shared Fax technical support policies and procedures apply to the following products
- Brooktrout Fax Service Provider for Microsoft Shared Fax
- TruFax 200 (analog loop only) for Microsoft Shared Fax
- TruFax 100 (analog loop only) for Microsoft Shared Fax
- TR114+P4L, TR114+P2L, and TR114+P1L in conjunction with Microsoft Shared Fax and Brooktrout Fax Service Provider software
End User Technical Support Policy and Procedures
Technical support for the Brooktrout Fax Service Provider and the Brooktrout hardware products used in conjunction with the software is currently limited to this web site and email support. Telephone support is not offered. We recommend purchasing your Brooktrout fax board from an authorized Brooktrout reseller who can provide product support.
If you have difficulties with the software or hardware, please do the following:
- Check if you have the latest version of the Brooktrout Fax Service Provider software.
- Download and refer to the latest Fax Service Povider Guide.
- Review our list of Frequently Asked Questions (FAQs).
- If you purchased your product from a reseller, contact your reseller for support.
- Submit your questions and problems via the Technical Support form.
Reseller Technical Support
Free unlimited technical support is available for resellers and system integrators. Sales and technical product training are also available.
For technical support on the software or hardware, please:
- Check if you have the latest version of the Brooktrout Fax Service Provider software.
- Download and refer to the latest Fax Service Povider Guide.
- Review our list of Frequently Asked Questions (FAQs).
- Submit your questions and problems via the Technical Support form.
